TL Dallas Strengthens In-house Claims Team
Leading independent insurance broker, TL Dallas, has expanded its highly respected in-house claims team with the appointment of claims handler, Caroline Thorpe.
From left to right: Jamie Armitage, Rob Gill and Caroline Thorpe from TL Dallas.
Caroline brings over 12 years of specialist experience in the health and care claims sector, having previously worked at Bupa and Markel. Her expertise includes handling complex cases involving employers’ and public liability, medical malpractice, and social welfare claims, as well as providing advisory support around inquest matters.
Unlike many competitors that outsource claims management, TL Dallas ensures clients receive a direct, expert, and personalised service through its growing team of claims specialists based in Bradford and Inverness.
Head of claims at TL Dallas, Rob Gill, commented: "Following significant growth, particularly within our health and care sector offering, we are delighted to welcome Caroline to the team. She brings a wealth of knowledge from her many years working within this specialist sector, and her conscientious and dedicated approach will undoubtedly enhance the support we provide to our clients during critical times."
Caroline’s appointment follows that of Jamie Armitage at the end of 2024. Jamie, now in his seventh-year handling claims, has been a key addition to TL Dallas’ seven strong Bradford claims team. Specialising in motor fleet claims, Jamie has consistently demonstrated the high standards and expertise required to advocate successfully for clients across multiple claim types.
Rob added: "Jamie’s dedication to achieving the best outcomes for our clients is exceptional. His recent success on a private motor claim – where he guided a distressed client through a traumatic experience with professionalism, empathy, and efficiency – is just one example of the outstanding service our claims team delivers.
“Today’s insurance claims landscape can be difficult to navigate, with claims often segmented across multiple departments or even outsourced abroad, leading to frustrating delays. TL Dallas stands out from other insurance brokers by offering an in-house claims team that provides personalised, expert support from start to finish. Our dedicated claims team has over 140 years of combined experience and we provide expert guidance and full ownership of every claim, enabling our clients to focus on their businesses and lives while we handle the complexities.
“In a time when insurers’ claims departments are increasingly fragmented and challenged by recruitment issues, TL Dallas’s in-house, client-focused claims service provides a vital advantage as we combine technical expertise with personal support and genuine advocacy.”
For more information about TL Dallas’ claims services, please call 01274 465 500 or visit www.tldallas.com
