Free Business Masterclass : The Ultimate Sales Masterclass 


Sales performance involves more than individual selling skills. The processes behind sales, the way opportunities are managed, the consistency of follow-up and the clarity of expectations all play a role in turning opportunities into business growth. 

For businesses, maintaining a healthy pipeline and achieving reliable sales results can be challenging. Opportunities may be missed, conversion rates may fluctuate, or too much responsibility for generating new business may rest with the owner or a small number of key individuals. 

  • Building an Effective, Consistent and Results-Driven Sales Function 

  • How can businesses build a sales function that delivers more consistent results? 

The free Ultimate Sales Masterclass, hosted by ActionCOACH Harrogate, offers business owners and senior leaders an opportunity to step back, review their current approach and explore where improvements could make a difference. 

Led by Andy Joy, Business Coach and Sales Expert, this practical 2.5-hour session will explore how sales strategy, team capability, processes and management work together to influence performance. 

Drawing on more than 20 years of experience across sales, marketing, operations and finance, Andy will share practical insights to help businesses identify potential barriers to better results and develop a more consistent approach to sales. 

What will the session cover? 

Topics will include: 

  • Sales processes and conversion: Understanding where leads and opportunities may be lost and how effective follow-up can improve results. 

  • Measurement and accountability: Identifying useful sales activities and performance indicators, and using them to inform decisions. 

  • Sales leadership and team capability: Exploring how clearer expectations, effective management and accountability can support performance. 

  • Building a self-sufficient sales function: Reducing reliance on the owner or a small number of individuals to generate and convert business. 

  • Everyday sales skills: Practical approaches to qualifying prospects, handling objections, building customer relationships and progressing opportunities. 

Rather than focusing solely on short-term sales techniques, the masterclass takes a broader view of what supports sustainable sales performance. Attendees will have the opportunity to reflect on their own business and identify practical ideas they can put into action. 

The session is particularly suited to business owners, managing directors, directors and senior leaders responsible for sales strategy, revenue or commercial performance. Decision-makers are encouraged to attend personally, with the option to bring relevant colleagues. 

About the facilitator 

Andy Joy is an award-winning business coach with more than 20 years of experience across sales, marketing, operations and finance. He works with business owners and leadership teams to strengthen business performance, improve operations and support growth. 

Each attendee will also receive a complimentary one-to-one coaching session with Andy at a mutually convenient time, providing an opportunity to explore how the ideas from the masterclass could apply to their business. 

Event details 

  • Date: Friday 27 November 2026 

  • Time: 2.5-hour session 

  • Venue: The Balcony Bar, Harrogate Cricket Club, Harrogate Cricket Ground, St George's Road, Harrogate, HG2 9BP 

  • Cost: Free to attend 


Places are limited, and advance registration is required. 

Register your place here: https://www.eventbrite.co.uk/e/2003606743706?aff=oddtdtcreator 

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