Harrogate District Chamber of Commerce News

Chamber members launch new service to help customers through pandemic

8 Feb 2021 by Jenni Moulson

Martin Taylor and Tony Mellor of local telecoms specialist Xi Communications have launched a new service in Harrogate to offer extra support to businesses during and after the pandemic.

3R Call Management will focus on supporting the region’s businesses to help them answer a higher proportion of calls from customers and prospects.

Martin, Tony and co-founder Angie Francksen, whose background is in sales and marketing, have pooled their experience to make sure companies are responding quickly to calls from customers and potential new business enquiries.

Tony said: “With offices being closed and staff working from home, companies have seen the number of missed calls rocket.”

“Many companies are in a state flux with staff based from home or on furlough and key workers focussed on delivering essential services.”

Tony said he believed the need for support would continue even after the pandemic is over.

“We have already seen a number of clients downsize their offices and even with the right technology a distributed workforce has its challenges and some activities can fall through the gaps.

“At a time when customer service and good communication are more vital than ever the most important thing is to make sure calls are being answered efficiently,” Tony added.

“3R is here to offer a robust and reliable business service that helps our customers focus on what they are best at.”

To find out more about the 3R service call Tony or Martin on 0330 314 1333