Harrogate District Chamber of Commerce News

CELEBRATING OVER 3,500 YEARS OF AMAZING CUSTOMER SERVICE

22 Oct 2019 by Rebecca Reeve-Burnett

Hundreds of years’ experience at The Harrogate Bus Company saluted at glittering presentation evening.

They help thousands of people across North Yorkshire to travel safely and in style each day – and now their decades of devotion to providing the best customer service have been recognised at their very own glittering night of celebration. 

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Long serving team members from The Harrogate Bus Company were among 80 team members from across the North to receive Celebration of Service awards from parent company Transdev Blazefield.

Family, friends and colleagues watched with pride as the presentations took place at a sparkling celebration dinner in the new Emerald Suite at Headingley Stadium in Leeds.

Each award winner has reached their own personal milestone this year – from 25 years’ service all the way up to half a century - either on the buses or working behind the scenes to keep the wheels turning.

Among those beaming with pride was The Harrogate Bus Company’s longest serving colleague – Alan Hornsby, who this year celebrates 39 years of service with the company.

Speaking of the evening, Alan said: “Overall I have been on the buses since 1964 as a conductor passing my PSV driving test in 1967. I have been a revenue inspector also and then moved up to Yorkshire in 1981. Despite all the changes in the industry I still love it and it is really nice to be recognised for the long service given, not just to me but all my colleagues throughout Transdev.”

Transdev Blazefield CEO Alex Hornby said: “Nothing beats celebrating the achievements of our people who work so hard to deliver the amazing service we provide across North Yorkshire. The dedication of our longest serving people to going the extra mile and more is certainly something worth celebrating. Their years of experience on and off the road are vital to understanding what our customers want from us, and as a growing business we benefit greatly from their knowledge and professionalism.

“Our Celebration of Service award winners can look back with pride at a combined total of 3,500 years of superb customer care. Their knowledge built up over decades provides a guiding light to the newer members of our team, and ensures we have a strong and secure foundation on which to build our future success.”

Each Celebration of Service Award winner has reached a key milestone in their career with the bus operator by achieving 25, 30, 35, 40, 45, or 50 years’ service.

Invited guests and colleagues from each of Transdev’s seven depots across the North came together to salute their success at the presentation dinner on Saturday, 5 October 2019 in the Emerald Suite at Headingley Stadium in Leeds.