Seven of the eight roles are customer facing – reinforcing the vehicle leasing provider’s commitment to deliver an excellent leasing experience to its customers.
Developing and retaining an outperforming team is key for the multi-award winning and growing business which invests over 200 hours annually in training its staff.
Employees are coached on a 1-2-1 basis and via tri-weekly group workshops on personal development. Synergy is also a signatory to the nationwide Mindful Employer Charter which promotes wellbeing at work.
The appointments follow another recent wave of new recruits and come in a momentous year which reflects the company’s strongest financial performance to date.
Only last month Synergy was recognised by the Leasing Broker Federation as the overall UK Leasing Broker of the Year 2018 while also retaining its Best Medium Leasing Broker and Best Medium Leasing Broker Customer Service Award titles.
Synergy MD, Paul Parkinson said: “2018 has proved to be outstanding for Synergy and investing in the best people to consistently deliver an exceptional service to our valued customers is integral to our growth strategy. We warmly welcome our new members on board.”
Headquartered in Harrogate, Synergy is outperforming household names in the UK and globally in an international benchmark used by Fortune 500 companies to measure customer loyalty.
Since 2015 Synergy has sustained a ‘world class’ score of 94 in an index measuring customers’ willingness to recommend a company’s products or services. This compares to an average score in the leasing sector of 52 and outside the sector where highest ranking companies include Apple with an NPS of 63 and Netflix at 62.
Global independent ratings and reviews site has awarded Synergy the Gold Trusted Service Award for delivering a 5-star rated customer experience for the fourth consecutive year from 2015-2018.