Harrogate District Chamber of Commerce News

The Retail Masterclass - Value of Customer Service

19 Mar 2018 by David Shields

Everyman Cinema, Harrogate

22nd March 10.00am - 12pm

Working in partnership with retail guru Kate Hardcastle and award winning business leader Sir John Timpson. Welcome to Yorkshire would like to invite you to the third event in our series of Retail Masterclasses at the Everyman Cinema in Harrogate

Whether you have a small pop up shop, are an independent retailer or a multinational business – you will be sure to enjoy this unique event, please join us for this free masterclass on the 22nd March from 10am

Special guest speakers include:

  • John Timpson CBE, CEO of Timpson UK, Daily Telegraph columnist, Radio 4 Broadcaster and 2017 Retail Week Outstanding Contribution to Retail Winner.

The Timpson family business, founded by John’s great grandfather in the 1860’s, was taken over in 1973, but 10 years later John led a £42m management buyout. In 1987 he sold the shoe shops and concentrated on building the shoe repairing and key cutting business, which has diversified into engraving, watch repairs, dry cleaning and photo processing
Timpson now has over 1600 branches nationwide, including the Max Spielmann and Snappy Snaps brands and a successful Timpson Locksmiths business. The Group has a turnover of over £200m and profits of over £25m.

  • Kate Hardcastle, Founder of business consultancy Insight with a Passion and The Customer Whisper from TV & Radio.

Kate is a regular contributor and industry commentator to Sky News, BBC as well as many prevalent trade publications. She is also Patron of a district of the RSPCA, Founder and Chairwoman of The Charity Dreamgirls and Founding Partner of business transformation organisation Insight with Passion.

An award-winning professional, consultant and entrepreneur Kate is invited to speak at international events across industries including travel, spa, interiors and retail. Kate is often referred to as the “Queen of customer service” as it is central to her belief of how the retail sector can engage with consumers.

  • Marcus Black, Managing Director from Spirit of Harrogate / Slingsby Gin

Marcus will be our guest speaker from Spirit of Harrogate, they are one of Welcome to Yorkshire's key members and partner with us on large events and campaigns. Marcus will be talking us through his very own retail journey

You will also have the opportunity to be involved in a Q & A with our expert speakers. Following this exclusive session you will have the chance to network with fellow retailers attending the event.

The link for further details and registering is, https://www.eventbrite.co.uk/e/the-retail-masterclass-iii-value-of-customer-service-tickets-43165883319