The judging criteria included growth, level of quality and service, excellence in customer experience and the ability to demonstrate a culture of sector compliance within the framework of the Financial Conduct Authority (FCA).
2017 has been a formative year for the 28-strong team supplying over £45m of vehicles to its varied client base, which includes PLCs, limited companies, SMEs and a growing number of private individuals.
Synergy also received the coveted independent Feefo Gold Trusted Service Award for the third consecutive year (2014-2017) with a Feefo 5 Star rating and a Net Promoter Score of 93 in 2017. A major investment in people and technology has further enhanced customer service and delivery.
Jo Elms, chair of judges and director of ESE Consulting said: “Clinching these highly-coveted awards against the toughest competition to date is testimony to Synergy’s reputation as a respected national player which consistently goes above and beyond for its customers. The accolades are richly deserved.”
Synergy MD, Paul Parkinson, said: “In a fast moving and changing world, we are continually working to build our business around our customers to consistently deliver an excellent leasing experience. Winning these two categories is a huge honour which endorses our ethos and reflects the dedication, drive and enthusiasm of our great people who really make the difference.”