Harrogate District Chamber of Commerce News

Synergy scoops highest accolade for exceptional customer experience

19 Apr 2017 by Quest Public Relations Ltd

Three in a row: Synergy scoops highest accolade for exceptional customer experience 

Leading vehicle leasing and finance credit broker, Synergy Automotive, has achieved the coveted Gold Trusted Service Award from global independent feedback engine, Feefo, for the third consecutive year.

The Gold Trusted Service Award is an independent seal of excellence that recognises how Harrogate-based Synergy is rated by its customers for delivering exceptional customer experience.

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Synergy Automotive team members

Synergy, which was founded in 2006 on the principle of providing an excellent leasing experience, has continuously achieved a Feefo 5 Star rating - the highest possible score - for a total of 2,200 client reviews for both customer experience and product across 2015-2017.

Paul Parkinson, MD of Synergy Automotive, said: “Delivering outstanding customer experience by listening, understanding and responding to their needs – is at the heart of everything we do. Being awarded the Feefo globally respected gold standard for the third consecutive year is a great honour and a major endorsement for our hard working, top team as we look forward to another successful year ahead.”

Andrew Mabbutt, CEO at Feefo, said:  “We would like to offer our congratulations to Synergy Automotive and all the winners of this year’s Feefo Trusted Service award and we are so proud that so many businesses are putting customer service first. We have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence and make better decisions.” 

Synergy Automotive continues to mark year-on-year growth and expansion. The business is currently rolling out a £150k investment programme to deliver further customer service benefits, improvement projects include the launch of a new online business trading platform and boosting the effectiveness of its entire digital presence